Refund & Cancellation Policy

Effective Date: 21 October 2025

This Refund & Cancellation Policy outlines the procedures and conditions under which refunds and cancellations may be requested and processed by DIGITAL ALGORITHM SPC (the “Licensor”, “we”, “us”), the operator of the BonPlace service (the “Service”).

This policy is governed by the applicable laws of England and Wales and complies with payment processing requirements including those of Checkout.com.

All refund and cancellation-related enquiries must be submitted in writing to 211@bonplace.com.

1. General Terms

1.1. This policy applies to all licenses, connections, and services provided by the Licensor through the BonPlace platform.

1.2. By using our Service or purchasing a license, the Licensee agrees to the terms of this policy.

2. License Cancellation

2.1. The Licensee may request to cancel a license or terminate access to the Service by sending an email to 211@bonplace.com.

2.2. Upon receiving such a request, we reserve the right to suspend the Licensee’s access and/or disconnect the associated Telegram bot.

2.3. A cancellation does not automatically entitle the Licensee to a refund. Refunds are handled according to Section 3 of this Policy.

3. Refunds

3.1. Refunds are only granted where:

– the Service was not delivered as agreed; or

– both parties agree to the refund in writing.

3.2. All refunds shall be issued to the original payment method used by the Licensee unless required otherwise by applicable law or the rules of the payment scheme or processor (e.g., Checkout.com).

3.3. Requests to issue refunds via alternative payment methods may be declined or redirected at our discretion.

3.4. Refund requests must be submitted in writing within 14 calendar days of the license or service being delivered, unless otherwise agreed.

3.5. If the Licensee does not raise a written and justified complaint within 3 calendar days of delivery, the service is deemed properly rendered and accepted, as outlined in our Terms of Service.

3.6. We reserve the right to deny any refund if:

 (a) the Licensee breaches the Terms of Service;

 (b) a refund is not permitted by law, payment system rules, or Checkout.com’s terms;

 (c) we are subject to fraud investigations or risk elevated chargebacks.

3.7. Once approved, refunds will be processed within a reasonable timeframe. However, actual timing may vary depending on the payment method, issuing bank, or third-party processor.

4. Refunds upon Cancellation

4.1. If the Licensee cancels a license before activation or service delivery, the Licensor may, at its sole discretion, issue a full or partial refund.

4.2. If cancellation occurs after service delivery has begun, a refund (if any) shall be granted at our discretion, typically prorated based on the unused period of the license.

4.3. If the Licensor initiates cancellation (not due to Licensee fault), a proportional refund for the unused portion of the license will be issued.

4.4. No refunds will be issued for services that have already been fully provided or used by the Licensee before cancellation.

5. Request Procedure

5.1. To request a refund or cancellation, the Licensee must send an email to 211@bonplace.com including:

– full name or Licensee name;

– license number or connection ID;

– date of purchase;

– reason for the request;

– bank/payment details (if applicable).

5.2. We will confirm receipt of the request within 3 business days and issue a formal response within 14 calendar days.

6. Additional Terms

6.1. This policy may be updated from time to time. Any changes will be published on our website with the effective date clearly stated.

6.2. This policy supplements the refund-related terms in Section 4 of our Terms of Service.

6.3. In the event of a conflict between this policy and the rules of Checkout.com or the relevant payment network, the rules of the payment processor will prevail.

If you have any questions about this policy or need assistance, please contact us at:
📧 211@bonplace.com